Payment & Returns

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Payment & Return Policy

Payment Policy:

Your wallbed system is made to order. Payment of 50% of the total balance is due at the time of the order and the balance due upon completion of the product. We accept VISA, MasterCard, and checks.

Cancellation Policy:

Any cancellation of the order will result in a 25% service fee for the raw material and restocking fee. Beds with custom configurations that are not standard will incur a 35% restocking fee.

Return Policy:

Please remember that your order has been made specifically for you according to your specifications. Any returns must be approved by Seattle Wallbeds. In the event that any merchandise is to be returned the following will apply:

1. The merchandise must be returned in the same condition it was received.

2. The customer will be responsible for the freight charge to return goods to the factory.

3. If your order arrives damaged you may choose to return it or accept it with the damage noted on the bill of lading and any replacement parts will be sent immediately.

4. A credit will be given only after the merchandise has arrived back at the factory and has been inspected.

5. Any credit given will be less 25% restocking fee plus all shipping costs.

5. No returns after 14 business days following the date of delivery to the customer.

Warranty:

Seattle Wallbeds, LLC warrants the bed spring lift mechanism for a period of 10 years and cabinets against any manufacturing defects for a period of one year. If we are installing the technician will confirm that all parts are free of any defects.

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